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Frequently Asked Questions

What are the delivery times?

If you order before , your package will be delivered . There are no deliveries on Sundays.

Can I return my order?

You have 14 days to return your order. Not completely satisfied? No problem! Register your order as a return using the form below to process your return faster. You will pay the costs for the return yourself. You can also return the items to a point of sale.

My order has not yet been received, what now?

We are sorry if the delivery takes longer than usual. Please wait another 5 working days after the original delivery date. If your package has not arrived, please contact us using the form below.

The perfume arrived damaged.

Despite our utmost efforts to ship your perfume carefully, it can happen that something goes wrong during transport. Take photos of the package and the bottles. Be careful, because you can injure yourself on broken glass. Therefore, do not take it out of the box. Send the photos via the form below and we will make sure it is resolved!

Can I smell the perfume anywhere?

Buying perfume online is difficult, and we understand that! Because you don't know exactly what a scent smells like. That's why we have set up physical places where you can get to know our perfume. Check out our sales outlets page for the locations where you can try the perfume!